People’s Choice goes to PlaceMakers

Renovation company Smith and Sons selects PlaceMakers as its Supplier of the Year

As a supplier, there’s no better reward than strong customer endorsement, especially when it comes in the form of an award!

“As a national customer, branches around the country work hard to ensure Smith and Sons’ 30 franchises are well looked after,” says PlaceMakers national key account manager Colette Freel.

“Therefore, it’s the result of a collective effort and truly reflects our ability to deliver for our customers around the country.”

The professional renovation company provides quality home and commercial renovations, from concept to completion. As its main supplier, PlaceMakers is committed to providing the level of service required to maintain Smith and Sons’ excellent standards.

“Our relationship with Smith and Sons has endured since its inception eight years ago,” says Blake Bibbie, PlaceMakers general manager of sales and manufacturing. “PlaceMakers commitment to ongoing improvement and excellent service is fundamental in helping our customers with their builds. Our aim is to ensure that no one is easier to do business with than PlaceMakers.”

This philosophy was reflected in PlaceMakers receiving the award, for its performance at two levels.
At a national/corporate level, Smith and Sons looked at how well suppliers align themselves to their goal and initiatives, as well as their overall support. At a local level, the renovation company looked at the quality of service.

“We appreciate the value and support that PlaceMakers offers to Smith and Sons at both a national and local level,” says master franchisee for the North Island Mark Fegan.

PlaceMakers was selected from 11 other key suppliers, and the winner was decided based on submissions from hundreds of Smith and Sons’ employees.

Managing director (NZ) Reon Paterson says it’s PlaceMakers service culture that sets them apart.

“We love the support and the partnership we have with PlaceMakers,” he says.

“To see a company of PlaceMakers size have so many stakeholders who are truly engaged with their service promise and culture is truly motivating. It’s a philosophy that we at Smith and Sons share.”