Builders’ Business

Builders’ Business is a column by builders for builders. Its objective is to provide a forum, particularly for small business operators, in which to share knowledge, experience, tips and ideas

Q: What do you think are the most important skills a builder needs?

Firm: Cove Construction

Principal: Nick Gill

Location: Whitianga

Staff: 19

It’s still early in the legislation process, so I’m not sure how it will shake out in the end. The biggest change that will affect us, both as a business and as an industry, is limiting the 90-day trial provisions to companies with fewer than 20 employees.

However, I don’t think builders should let it affect their hiring intentions, as they will still be able to use probationary periods to screen prospective employees, which we have used effectively in the past.

At the end of the day, all businesses want to employ good staff. Employers may now need to improve their recruiting process, so they’re getting the right people in the first place, and make sure they follow all the proper processes once they do hire someone.

We are facing labour shortages as an industry, so I can see how these changes could be frustrating for some builders, as we already have a restricted pool of talent to recruit from.

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Firm: Dimension Building Ltd

Principal: Richard Phiskie

Location:  Timaru

Staff: 10

Having a passion for the trade is the most important thing I look for in my builders. I don’t know if that would be considered a skill as such, but I do think it’s a predictor of quality workmanship and it’s not something you can teach.

A good attitude is also a really important attribute, on and off site. Conversation between builders, customers and contractors is key to success, and a good attitude makes all communications easier.

I think if you combine a good attitude and passion for the trade, every other important or required skill is attainable.

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Firm: The Little Pig Building Company

Principal: Nick Marer

Location: Nelson

Staff: 4

Communication is key, in my opinion. That includes effectively communicating your expectations to your clients, staff, sub trades and suppliers, and being honest about what you can and can’t do, because it means that everyone knows exactly where they stand.

The other important part of the equation is making sure you listen to what they are saying to you, particularly clients. That way you understand what it is they want and, if you’re able to deliver that, can successfully negotiate towards a solution.

Builders often don’t like having tough conversations with clients, as they can lead to confrontation and you do sometimes end up feeling like a counsellor. However, people are going to react how they react and you need to be prepared to stand up and explain why something might not be best trade practice and how the alternative will be preferable in the long run.

In my experience, when people understand why you’re doing what you’re doing, they’re much happier with your work and the end result.

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Next month’s question: What do you think about pre-fab construction as a solution to New Zealand’s housing shortage?

Email your answer with your full name, contact phone number, company name, number of full-time staff and the city or town in which you’re based to editor@pmundersconstruction.co.nz.

All responses must be submitted by 25 September 2018. The answers to this question will be published in Under Construction October/November.