Your opinions matter – the good, the bad, the ugly!

Are you somebody who doesn’t fill out surveys, because you don’t think they’ll make a difference? Think again! PlaceMakers is committed to making real changes based on the feedback it receives from its customers.

“Our Customer Service Promise is testament to that commitment,” says general manager operations and marketing Gary Woodhouse. “It was developed based on the feedback we’ve received from customers over the years.

“They made it clear that, to be the best supplier, we needed to be the easiest to do business with. That philosophy underpins all the elements of our Customer Service Promise.”

For example, according to customer feedback, a key requirement is to receive product ‘Delivery In Full, On Time and In Spec’ (DIFOTIS), which is why one of the customer promises is: “To deliver to site in full and on time or we refund the delivery fee.”

Gary says that making the promise is just the first step – it’s important to ensure that PlaceMakers delivers on that promise from our customers’ perspective.

The survey, which will be emailed to customers in November, is only nine questions and PlaceMakers is hoping for a big response.

“We want to be known for making sure no one is easier to do business with than us, and we need to hear how we’re tracking,” says Gary.

“It’s a two-way conversation: we’ll acknowledge the feedback and share the action plan we come up with to fix any issues.”

This survey is your opportunity to make a positive difference, so please take the time to fill it out. There’s also a section for additional comments, so don’t hold back!