PlaceMakers Hawke’s Bay new look

PlaceMakers’ trade customers in Hawke’s Bay can look forward to even better service in the New Year. The new store in Corunna Bay has been designed with them in mind and covers a territory from Gisborne to Central Hawke’s Bay

The new site opens on 19 January and features a more user-friendly design than the current Taradale Road store (which will close on 16 January).

Hawke’s Bay store manager Andrew Milne says his team of 24 staff is committed to delivering customers what they need.

“We’re right behind making it easier for the trade to do business with us,” he says. “We’ve designed the store with that in mind to help our trade customer save time and money. It just makes sense.”

Andrew has a practical grounding in construction, with a trade qualification in carpentry. He was promoted internally after working at the Silverdale store as operations manager.

The street frontage at Coruuna Bay also removes access problems at the old store, caused by being next to a main arterial road. Efficiency is further increased by an enlarged yard, which covers more than 6,500m² and has a two-lane undercover drive-through. Low-level racking instore means tradies will be able to find what they’re looking for faster.

General manager of operations and marketing Gary Woodhouse says that delivering in full and on time is crucial to customers completing their projects on time.

“We are committed to making sure that core trade lines are always in stock and will be measuring our success in this area to make sure we get it right,” Gary says. “We’re also standing behind our frame and truss offer by ‘making good’ if we don’t meet the agreed timeframe.”

He says the ‘make good’ will cost them $200 a day if they don’t get it right.

“These promises are a real point of difference and demonstrate our ‘customer first’ ethos.’”