You said, we did

How many times have you decided not to fill out a survey, assuming that it wouldn’t make a difference to your customer experience anyway? PlaceMakers promises that won’t be the case with its monthly Trade Customer Service Survey, which is used to generate real change within the business.

“The survey is key to ensuring we are providing market-beating service on a daily basis, which is driven directly from our customers’ feedback,” says GM Operations Gary Woodhouse. “It’s how we determine what we’re doing well and what we can do better.”

Here’s some of the responses from previous surveys and how they shaped the Trade Customer Service improvements PlaceMakers has made over the past year.

You said…

At busy times, when you load up in the yard, having to go into the showroom to get your paperwork can take too long. Time is money!

We did…

We’ve rolled out new hand-held devices to all branches, so that your order can be processed in the yard, meaning you no longer have to wait in a queue – just drive in, load up and drive out!

You said…

You want PlaceMakers to be a genuine partner to your business, to provide more solutions to better support your business management and growth.

We did…

PlaceMakers has teamed up with NextMinute to make doing business even easier for you. NextMinute is an easy-to-use tool that will save you time and money by helping to manage jobs, organise your business, your team and operations.

Designed with you in mind, the NextMinute App allows you to plan, schedule, communicate, track time, quote, order, monitor, and invoice on the go, anytime, through a mobile, tablet or laptop. We’ve got you covered!

You said…

You wanted more transparency on how we are performing against our Service Promise to you. Often your success depends on us getting it right.

We did…

Our new Customer Dashboard showcases key service metrics and is available to share with you every month. Your rep or Branch Operator can provide you with real data, which shows exactly how we’re performing against our Service Promise to you – including our delivery and invoicing accuracy, how often we answered your call within 30 seconds and how often we had our core trade products in stock for you.

Gary says changes such as these are the reason PlaceMakers runs the monthly survey.

“We want to make sure that we are meeting, and continue to meet, your needs. Ultimately we want to make it easy for you to do business with us, which is why we need your input to stay at the top of our game,” says Gary. “So, rest assured that taking a few minutes to complete our monthly survey will ensure we continue to make positive change at PlaceMakers for all our customers.”